Simply shifting the company to electronic document flow is not what customers expect from business service providers. Currently, one needs something more. This is the opinion of AI Conference Kyiv speaker: Evgeniy Trombola, Director of Product Department at EDIN.
We have talked to Evgeniy Trombola and discovered what companies require for business process automation today, who can mostly benefit from such services, how they can help, and how they are protected.
Interviewer: AI Conference Kyiv (AICK).
Respondent: Evgeniy Trombola (E.T.).
AICK: Hello, Evgeniy. The market offers a lot of document flow automation platforms. Tell us how EDIN's solutions differ from others.
E.T.: Document flow automation is not the limit of features needed to businesses. Any highly specialized software can accomplish its functions seamlessly, but it is not relevant to advancing companies as of today. Possibilities should be expanded: things previously seemed unavailable are becoming everyday routine.
EDIN is an ecosystem of business services allowing any enterprises to solve their tasks regardless the scale or specific character. Due to the system, one can exchange a single document or an entire package of EDI messages, certificates, or legal documents. EDIN makes it fast in any format, ensuring security and individually adjustable routes.
The ecosystem can be integrated into any accounting system (1C, ORACLE, MS Dynamics, etc.) for user convenience. If one requires engineering changes, we always meet the needs of partners.
AICK: What are the benefits of EDIN? Please share result figures.
E.T.: Each service helps to optimize various tasks. In general, it is primarily referred to savings of company resources. Enterprises that still utilize the paper method of data sharing lose up to 60% of working time to print, endorse, and send documents.
Not only time can be lost, but also a document. Imagine that a retail company processes approximately 300,000 documents in 24 hours using our EDI NETWORK platform. Losing at least one document can lead to vehicle idle time for shipping, delayed payment, refusal to deliver, and other challenges. It’s all too easy to lose paper documents, while electronic records eliminate such cases. Besides, the electronic format allows to cut document flow expenditures by 7–10% of the total transaction value.
AICK: According to your experience, companies in which areas require EDIN-like solutions most of all? Why?
E.T.: Manufacturers, suppliers, and outlet chains send the majority of EDI messages. And it’s a clear situation in the context of retail trading: daily orders of goods, their deliveries, and shipping. It resulted in the adoption of a certain international standard for transferring electronic messages from retail chains to providers called EANCOM in 1987.
AICK: How should companies prepare for EDIN integration?
E.T.: No way. Our solutions are integrated into all accounting systems. Companies should not worry about this. We carry out a range of actions for further seamless operation of the service: business process audit, selection of off-the-shelf solution or development of new one, adoption, and testing. The outcome is the steady operation of the platform at the 99.5% level.
AICK: What is the most difficult thing about developing EDIN services? How do you cope with challenges?
E.T.: The most difficult thing is to satisfy all customers with a limited development and time resource. To grapple with such a situation, we conduct regular polls, communicate with our clients, plans upgrades and long-term projects, analyze competitors and market, as well as try to predict customers’ demands. We use flexible methods and frameworks for prompt feedback and establish lasting mutually beneficial relations with our consumers.
AICK: Tell us about EDIN cyber security: how is the platform protected?
E.T.: Taking into account the specific nature of our activity, security is one of the fundamental blocks of our solutions. We transmit all the data via enforced paths (https) and use the SSL enhanced reliability certificate. Furthermore, the platform is based on fault-tolerant equipment and master/slave architecture. Equipment is located in European data centers.
We have a round-the-clock monitoring service, which is responsible for the control over system performance and the detection of large deviations. For example, customers have transferred 1000 documents per day and suddenly transfer 100,000 documents: it is suspicious.
To protect data from changes, we insist on applying the qualified electronic signature (QES). In case of the slightest change, the document becomes invalid.
Finally, we recommend to encrypt content in order to secure document information as much as possible. Encrypting covers public certificates of senders and recipients. Data can be deciphered only using private keys, i.e. no one will be able to decode the document, save for sender and recipient.
AICK: What will you talk about at AI Conference Kyiv?
E.T.: I will tell the audience about tools and capacity of workflow automation as well as explain what tasks are solved during electronic document workflow. Based on our DIN-DOCflow solution, I will show how businesses can benefit from electronic data exchange services and how to adapt the unique solution for company’s individual request.
Register to AI Conference Kyiv in order to listen to Evgeniy Trombola’s
presentation dedicated to the intelligent automation of e-document flow.
You'll know more than your colleagues and business rivals.